Return Policy

We strive to provide you with products of the highest quality. In the event that you are not completely satisfied with your purchase, we have outlined our return policy below:

Money Back Guarantee:

We stand behind the quality of our products and are committed to ensuring customer satisfaction. If you receive a product with a verified manufacturing defect, please notify us within 30 days of delivery. Upon review and confirmation of the defect by our technical support team, we will, at our discretion, repair, replace, or provide a full refund for the defective item.

For non-defective returns, items must be unused, in like-new condition, and returned in their original packaging with all included accessories and materials. Returns for buyer's remorse, change of mind, ordering mistakes, or other non-defective reasons are subject to a 15% restocking fee. Additionally, the original shipping cost (which was provided at no charge to the customer) will be deducted from the refund amount.

Return Eligibility:

Due to the professional and hygienic nature of aesthetic equipment, machines and equipment sold by CavitationMachines.com are eligible for return only if they are unused, in like-new condition, and returned in their original packaging with all included accessories, manuals, protective materials, and components.

For purposes of this policy, a product is considered "used" if it has been:

  • Used to perform any treatment on a person;
  • Filled with gels, liquids, or treatment products;
  • Modified, assembled, or altered beyond normal inspection;
  • Returned with missing parts, accessories, packaging, or protective materials.

Used equipment is not eligible for return for buyer's remorse, dissatisfaction with results, change of mind, or any non-defective reason.

If a customer believes a machine is defective, the issue must be reported within the applicable warranty period. CavitationMachines.com may require photos, videos, troubleshooting documentation, serial numbers, or inspection by our technical support team before determining whether the equipment qualifies for repair, replacement, or refund under warranty.

Please note that treatment results vary based on operator experience, treatment protocols, client conditions, and other factors. Dissatisfaction with treatment results does not constitute a product defect and does not qualify the equipment for return.

Return Process:

1) You can log into your account and initiate the return process.

2) Return Approval: Return approvals may take 2-3 business days to process. Once approved, you’ll receive further instructions on how to complete your return.

  • Once a return is approved, customers will have 7 days to ship the item back to the specified return address. If the item is not shipped within this timeframe, the return authorization will be voided, and the return will no longer be eligible for a refund

3) Return Shipping: The return shipping cost is the responsibility of the customer. Please use a trackable shipping method to ensure the safe return of the item.

  • The returned item must be securely packaged to prevent damage during transit.

4) Inspection and Refund: Once we receive the returned item and inspect its condition, we will process the refund.

  • Refunds will be issued to the original payment method within a reasonable timeframe.
  • Refunds for non defective items will incur a 15% restocking fee to cover the cost of processing and handling. This fee applies to all eligible returns.
  • Please ensure that items are returned in their original condition and packaging to qualify for a refund.

Non-Returnable Items:

For hygiene and safety reasons, the following categories are non-returnable:

  • Personal care items (e.g., gels, creams, and oils)
  • Cavitation and RF treatment accessories such as applicators, pads, and probes
  • Hair removal and skin therapy devices
  • Cavitation Handles (All cavitation handle sales on this website are final. Due to the nature of these components, we do not accept returns, exchanges, or refunds for cavitation handles. It is the customer’s responsibility to verify compatibility with their existing equipment before making a purchase. We are not liable for any issues resulting from incompatibility with non-affiliated machines or devices.)
  • Customized units are non-returnable and non-refundable. Due to the personalized nature of these products, all sales are final once production begins

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and a new order can be placed separately.

Refused, Undeliverable & Missed Delivery Policy:

If your order is refused at the time of delivery, or returned to us due to missed delivery attempts, the following policies apply:

Refused Packages (Buyer’s Remorse):

If you refuse delivery due to buyer’s remorse (e.g., no longer want the item, ordered by mistake):

  • Refunds are issued only after the package is returned to our facility and scanned back into inventory.
  • Return shipping costs and applicable restocking fees will be deducted from your refund.
  • We recommend contacting us before refusing a package to avoid processing delays.

Undeliverable Packages (Missed Delivery Attempts):

If a package is returned to us by the courier after three failed delivery attempts or due to:

  • Incomplete or incorrect address information,
  • Failure to pick up from a local access point or post office within the courier's hold time,
  • Or the recipient being unavailable during delivery windows,

The package will be treated the same as a refused package:

  • Refunds will be processed only after the item is received back at our warehouse.
  • Return shipping charges and restocking fees will be deducted from the total refund amount.

Exceptions:

If the return is due to a shipping error or damage caused during transit, please contact us immediately. In such cases, we will cover return shipping and issue a full refund or replacement once the item is returned and inspected.

Important Reminders:

  • Shipping costs are non-refundable unless the return is due to our error.
  • Refunds will be issued to the original

Returns must be shipped to the warehouse that fulfilled your order (see your return instructions/RMA for the correct address).

Why this is required

  • Faster processing and refunds - your order details match that facility’s records.
  • Proper inspection/restocking - trained technicians and correct parts/serials are on site.
  • Safe handling - many items are bulky/fragile and require the originating warehouse’s packaging and equipment.

Note: Returns sent to a different location may be refused or delayed and could incur redirection charges.