Return Policy
Thank you for choosing CavitationMachines.com. We strive to provide you with products of the highest quality. In the event that you are not completely satisfied with your purchase, we have outlined our return policy below:
Money Back Guarantee:
We stand behind the quality of our products and your satisfaction is our top priority. That’s why we offer a 30-day 100% money-back guarantee on all purchases made through CavitationMachines.com. If you receive a defective product, simply notify us within 30 days of purchase, and we’ll provide a full refund or replacement, no questions asked. This policy ensures you can shop with confidence, knowing that your investment is protected against any manufacturing defects.
For returns due to a change of heart or mind, the original shipping cost (which was provided for free) will be deducted from your refund. While we offer free shipping in good faith, this deduction is necessary when returning fully functional items for non-defective reasons. Please note, this is separate from the 15% restocking fee that will also apply to your return.
Return Eligibility:
To qualify for a return, the item must be in good condition and returned within 30 days of receiving the order. Returns must retain original packaging and packaging materials.
Return Process:
You can log into your account and initiate the return process.
Return Approval:
Return approvals may take 2-3 business days to process. Once approved, you’ll receive further instructions on how to complete your return.
Once a return is approved, customers will have 7 days to ship the item back to the specified return address. If the item is not shipped within this timeframe, the return authorization will be voided, and the return will no longer be eligible for a refund
Return Shipping:
The return shipping cost is the responsibility of the customer. Please use a trackable shipping method to ensure the safe return of the item.
The returned item must be securely packaged to prevent damage during transit.
Inspection and Refund:
Once we receive the returned item and inspect its condition, we will process the refund.
Refunds will be issued to the original payment method within a reasonable timeframe.
Refunds for non defective items will incur a 15% restocking fee to cover the cost of processing and handling. This fee applies to all eligible returns. Please ensure that items are returned in their original condition and packaging to qualify for a refund.
Non-Returnable Items:
For hygiene and safety reasons, the following categories are non-returnable:
- Personal care items (e.g., gels, creams, and oils)
- Cavitation and RF treatment accessories such as applicators, pads, and probes
- Hair removal and skin therapy devices
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and a new order can be placed separately.
Contact Information:
If you have any questions or concerns about our return policy, please contact our customer service team at info@cavitationmachines.com