Product Compatibility Guide

About Us

At CavitationMachines.com, we are more than just a beauty and wellness provider—we are your trusted partner on your journey to radiant transformation. With over 15 years of experience in the industry, our commitment to excellence and your satisfaction drives every aspect of our business.

Our Vision: We envision a world where everyone feels empowered and confident in their own skin. We believe that beauty should be accessible, and self-confidence should be celebrated.

Who We Are: We are a team of dedicated professionals with over 15 years of experience specializing in beauty, wellness, and innovation. Our experts tirelessly research and curate a selection of cutting-edge products designed to help you achieve your beauty goals.

What Sets Us Apart:

Quality: We stand by the quality of every product we offer. Our selection process is rigorous, ensuring that only the best-in-class items make it to your hands.

Innovation: With our extensive experience, we stay at the forefront of beauty technology to provide you with the latest advancements in the industry.

Customer-Centric Approach: Your satisfaction is our top priority. We offer exceptional customer service and support throughout your shopping journey.

Our Promise:

When you choose CavitationMachines.com, you're not just making a purchase; you're joining a community of beauty enthusiasts who are passionate about self-care and self-expression.

We promise to provide you with the tools and knowledge you need to sculpt your confidence, enhance your beauty, and radiate with self-assured elegance.

Get in Touch: We love hearing from our customers. Whether you have questions, feedback, or simply want to say hello, please don't hesitate to contact us at info@cavitationmachines.com. Your voice matters to us, and we're here to assist you every step of the way.

Thank you for choosing CavitationMachines.com as your beauty and wellness destination. With over 15 years of experience, together, we'll shape your confidence and celebrate your unique beauty.

With warm regards,

The CavitationMachines.com Team

Lifetime Support for Your Product

At CavitationMachines.com, we are committed to providing you with not only exceptional products but also unwavering support to ensure your satisfaction and success. We understand that your journey with our products extends far beyond the initial purchase, which is why we are proud to offer Lifetime Support for all products purchased directly from our website.

What Does Lifetime Support Entail? When you choose CavitationMachines.com, you're not just purchasing a product; you're becoming a part of our family. With Lifetime Support, you can expect:

Technical Assistance: Our dedicated support team is here to assist you with any technical questions or issues you may encounter. Whether it's troubleshooting, setup assistance, or guidance on product features, we've got you covered.

Product Updates: We believe in continuous improvement. You'll receive access to product updates, enhancements, and new features as they become available. Your product will evolve with you.

Exceptional Customer Service: Our commitment to exceptional customer service remains steadfast throughout your product's lifetime. If you have questions or need assistance, our friendly and knowledgeable staff is just a message or call away.

Peace of Mind: With Lifetime Support, you can use your product with confidence, knowing that we're here to support you every step of the way. Your satisfaction and success are our top priorities.

Why Choose Lifetime Support? When you invest in a product from CavitationMachines.com, you're investing in a lasting partnership. Here's why choosing Lifetime Support makes sense:

Long-Term Value: Your product's value extends well beyond the initial purchase. With Lifetime Support, you maximize the return on your investment by ensuring your product remains current and fully functional.

No Expiration Date: Unlike limited warranties or support plans, Lifetime Support has no expiration date. You can rely on us for assistance for as long as you own your product.

Adaptability: As your needs change and technology evolves, your product will adapt and grow with you. You won't be left behind with outdated solutions.

Quality Assurance: With our commitment to support, you can trust in the quality and durability of our products. We stand by our products for a lifetime.

How to Access Lifetime Support

• Contact Us: Whenever you require assistance, simply reach out to our support team via phone, email, or our website's dedicated support portal. Please provide your order number or your name, and we'll assist you promptly.
• Stay Informed: Keep an eye on your email for product updates and important announcements. We'll keep you informed about the latest developments.
• At CavitationMachines.com, our commitment to your satisfaction and success doesn't end at the point of purchase. It's a lifelong promise. Choose our products with confidence, knowing that you have Lifetime Support every step of the way.
  
  

Comprehensive Training and Unlimited Support - Your Success, Our Commitment

At CavitationMachines.com, we go the extra mile to ensure your success and satisfaction with our products. When you order directly from our website, you not only receive top-of-the-line equipment but also gain access to our invaluable resources, including FREE Training and Unlimited Support.

Why Choose Our Training and Support?

• Extensive Experience: With over 15 years of combined experience in the industry, our team consists of experts who understand the ins and outs of our products. Whether you're a beginner or a seasoned professional, our knowledge is at your disposal.
• Comprehensive Training: We offer comprehensive training to suit all levels of expertise. Whether you're just starting or looking to enhance your skills, our training programs cater to your needs.
• Multiple Communication Channels: We understand that everyone has their preferred method of communication. That's why we offer support through various channels, including phone, email, text, chat, Zoom, and more. We're here to accommodate your preferences.
• Visual Learning: Our YouTube videos provide visual demonstrations and tutorials, making it easier for you to understand and operate our equipment effectively.
• Written Manuals: For those who prefer written guides, our manuals offer step-by-step instructions and valuable insights to ensure you get the most out of your purchase.

What to Expect:

• Beginner-Friendly Training: If you're new to the world of our products, our training is designed to get you up to speed quickly. We'll guide you through the basics, ensuring you have a strong foundation.
• Pro-Level Assistance: Even seasoned professionals can benefit from our expertise. We offer advanced training and assistance for those looking to take their skills to the next level.
• Prompt and Efficient Support: Whether you have a quick question or need in-depth guidance, our support team is just a message or call away. We prioritize your needs and ensure you receive prompt and efficient assistance.
• Accessible Resources: Our commitment to your success extends to the accessibility of our resources. You can access our training materials, videos, and manuals whenever and wherever you need them.

Your Success is Our Priority:

• Your success is our top priority. We believe that well-trained individuals achieve the best results. Our training and support are designed to empower you to succeed.
• When you choose us, you're not just purchasing a product; you're investing in a partnership that equips you with the knowledge and resources needed to excel in your endeavors.
• Experience the difference that comprehensive training and unlimited support can make. Order from CavitationMachines.com today and unlock your full potential. We're here to guide you every step of the way.

Note: Support is provided via email or Zoom, depending on trainer availability. Phone support for training is limited, as we require a visual of the product to ensure comprehensive guidance.

At CavitationMachines.com, we believe that success starts with knowledge! That’s why we provide customer support and assistance on all products. Whether you're new to body sculpting technology or a seasoned professional, we offer:

✅ User Manuals – Step-by-step guides for setup and operation
✅ YouTube Videos – Visual demonstrations and tutorials
✅ Ongoing Support – Have questions? Our team is here to help!

We’re committed to ensuring you get the best results from your equipment. Visit our free training page to access resources and expert guidance today!

Why Choose Our Support and Resources?

Industry Expertise: With over 15 years of combined experience, our team is equipped to assist you with product knowledge and best practices, whether you’re new or experienced.

Multiple Support Channels: We understand everyone has their preferred communication style. That’s why we offer support through phone, email, text, chat, and even Zoom when needed.

Instructional Videos: Our YouTube channel provides step-by-step video guides to help you understand our equipment and use it effectively.

Detailed Manuals: For those who prefer written resources, our manuals provide clear, structured instructions and insights.

What to Expect:

User-Friendly Resources: If you're new to our products, our resources are designed to help you understand the basics and get started smoothly.

Advanced Assistance: For experienced users, we offer guidance and resources to help you maximize your results and fine-tune your skills.

Responsive Support: Whether you have a quick question or need guidance, our support team is available to assist with prompt and efficient responses.

Accessible Resources: Our commitment to your success extends to the accessibility of our resources, which you can consult anytime you need.

Your Success is Our Priority:

At CavitationMachines.com, your success is our top priority. Our support is designed to empower you, offering the knowledge and guidance to help you make the most of your equipment.

When you choose CavitationMachines.com, you’re not just purchasing a product; you’re partnering with a team that’s committed to providing you with the resources and support to excel. Order today and experience the difference that knowledgeable support can make. We're here to guide you whenever you need it.

Shipping Policy

We are committed to delivering your order as efficiently as possible. Below is our updated shipping policy to reflect current logistics conditions and clarify key points:

Order Processing

Due to high order volumes, please allow 2-5 business days for order processing.

Once your order is shipped, you will receive an email confirmation with your tracking number. Please note: tracking updates may not activate immediately and often begin once your shipment reaches U.S. shores and is transferred to a domestic carrier.

We dispatch orders from multiple fulfillment centers based on product availability. This includes two U.S.-based warehouses and two international facilities to serve you more effectively.

Free Shipping

We offer free standard shipping on all orders delivered within the 50 U.S. states.

Now shipping free to Canada's and Australia's major metro areas (additional duties and taxes are not included).

Shipping Time

• Shipping times may vary depending on your location and the selected shipping method.
• Domestic Orders (U.S.): Standard shipping typically takes 3–7 business days after the order has been processed and picked up by the carrier.
• International Orders: Shipping costs are calculated at checkout based on location, weight, and delivery distance. Delivery times vary by region.

International Shipping and Tariff Delays

• Please be advised that ongoing international shipping and tariff-related delays may impact estimated delivery times, particularly for customized or high-value equipment.
• We are actively monitoring these delays and will keep you informed of any shipment disruptions. We appreciate your patience during these unpredictable global logistics conditions.
• International customers are responsible for any applicable duties, taxes, or import fees, which are not included in the product price or shipping cost.

Customized Units

All customized units are non-returnable and non-refundable. Due to the specialized nature of these items, all sales are final once production has started. Please review all custom options carefully before placing your order.

Order Tracking

• You will receive a tracking number via email once your order ships. Tracking may not become active until your shipment clears U.S. customs and is received by FedEx, UPS, or another domestic carrier.
• You can track your package using the tracking link provided or directly on the carrier’s website.

Shipping Address

Please ensure your shipping address is correct before finalizing your order. CavitationMachines.com is not responsible for delays or non-delivery due to incorrect or incomplete address information.

Delivery Issues

Your satisfaction is important to us. If you encounter any delivery issues, our team will work with the carrier to resolve them and ensure your order is received as quickly as possible.

Order Modifications

If your order has not yet shipped, you may request modifications. Please contact us immediately if changes are needed.

Warranty Policy

Cavitation Machines, LLC is committed to providing high-quality aesthetic equipment and responsive support. All devices are covered by a limited warranty, as outlined below.

Warranty Coverage

Unless otherwise stated on the product page or invoice, the following coverage applies from the delivery date:

• Main unit (Machine) - 1 year limited warranty
• Vacuum, Cavitation, RF, EMS & ultrasonic handles and pads - 90 day limited warranty
• Power supplies, circuit boards, and screens - 6 month limited warranty (unless otherwise specified)
• Consumables and accessories (filters, gels, cords, hoses, fuses, etc.) - not covered

Damage due to misuse, neglect, unauthorized repair, improper care, or commercial overuse is not covered.

Definition of Limited Warranty

A limited warranty covers manufacturer defects in materials or workmanship during the stated time period, under normal use. It does not cover cosmetic wear, accidental damage, or misuse. Warranty coverage is limited to repair or replacement of the defective component and does not entitle the customer to a refund or product upgrade.

Warranty Process

1. Email info@cavitationmachines.com with your order number, serial number (if applicable), a description of the issue, and photo/video evidence.
2. Our team will review the claim within 1-2 business days and may request additional details.
3. If approved, we will coordinate with the manufacturer to provide a replacement part or initiate repair. In some cases, return of the defective component may be required.

Customer Responsibilities;

• Retain proof of purchase
• Follow all setup and usage instructions
• Use only approved accessories and conductive products
• Avoid unauthorized modifications or disassembly
• Properly package returns when requested

Return shipping costs are typically the customer's responsibility unless otherwise stated.

Legal Disclaimers

Cavitation Machines, LLC does not manufacture the products sold. We coordinate warranty service in good faith during the valid warranty period. We expressly disclaim all implied warranties beyond the terms listed here, to the extent permitted by law.

Nothing in this policy limits your rights under applicable consumer protection laws, including but not limited to:

• California Consumers Legal Remedies Act (CLRA)
• Similar protections in your state or jurisdiction

Return Policy

We strive to provide you with products of the highest quality. In the event that you are not completely satisfied with your purchase, we have outlined our return policy below:

Money Back Guarantee:

We stand behind the quality of our products and your satisfaction is our top priority. That’s why we offer a 30 day 100% money-back guarantee on all purchases made through CavitationMachines.com. If you receive a defective product, simply notify us within 30 days of purchase, and we’ll provide a full refund or replacement. This policy ensures you can shop with confidence, knowing that your investment is protected against any manufacturing defects.

For returns due to a change of heart or mind, the original shipping cost (which was provided for free) will be deducted from your refund. While we offer free shipping in good faith, this deduction is necessary when returning fully functional items for non-defective reasons. Please note, this is separate from the 15% restocking fee that will also apply to your return.

Return Eligibility:

To qualify for a return, the item must be in good condition and returned within 30 days of receiving the order. Returns must retain original packaging and packaging materials.

1) Return Process: You can log into your account and initiate the return process.

2) Return Approval: Return approvals may take 2-3 business days to process. Once approved, you’ll receive further instructions on how to complete your return.

• Once a return is approved, customers will have 7 days to ship the item back to the specified return address. If the item is not shipped within this timeframe, the return authorization will be voided, and the return will no longer be eligible for a refund

3) Return Shipping: The return shipping cost is the responsibility of the customer. Please use a trackable shipping method to ensure the safe return of the item.

• The returned item must be securely packaged to prevent damage during transit.

4) Inspection and Refund: Once we receive the returned item and inspect its condition, we will process the refund.

• Refunds will be issued to the original payment method within a reasonable timeframe.
• Refunds for non defective items will incur a 15% restocking fee to cover the cost of processing and handling. This fee applies to all eligible returns.
• Please ensure that items are returned in their original condition and packaging to qualify for a refund.

Non-Returnable Items:

For hygiene and safety reasons, the following categories are non-returnable:

• Personal care items (e.g., gels, creams, and oils)
  
• Cavitation and RF treatment accessories such as applicators, pads, and probes
• Hair removal and skin therapy devices
• Cavitation Handles (All cavitation handle sales on this website are final. Due to the nature of these components, we do not accept returns, exchanges, or refunds for cavitation handles. It is the customer’s responsibility to verify compatibility with their existing equipment before making a purchase. We are not liable for any issues resulting from incompatibility with non-affiliated machines or devices.)
• Customized units are non-returnable and non-refundable. Due to the personalized nature of these products, all sales are final once production begins

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and a new order can be placed separately.

Refused, Undeliverable & Missed Delivery Policy:

If your order is refused at the time of delivery, or returned to us due to missed delivery attempts, the following policies apply:

Refused Packages (Buyer’s Remorse):

If you refuse delivery due to buyer’s remorse (e.g., no longer want the item, ordered by mistake):

• Refunds are issued only after the package is returned to our facility and scanned back into inventory.
• Return shipping costs and applicable restocking fees will be deducted from your refund.
• We recommend contacting us before refusing a package to avoid processing delays.

Undeliverable Packages (Missed Delivery Attempts):

If a package is returned to us by the courier after three failed delivery attempts or due to:

• Incomplete or incorrect address information,
• Failure to pick up from a local access point or post office within the courier's hold time,
• Or the recipient being unavailable during delivery windows,

The package will be treated the same as a refused package:

• Refunds will be processed only after the item is received back at our warehouse.
• Return shipping charges and restocking fees will be deducted from the total refund amount.

Exceptions:

If the return is due to a shipping error or damage caused during transit, please contact us immediately. In such cases, we will cover return shipping and issue a full refund or replacement once the item is returned and inspected.

Important Reminders:

• Shipping costs are non-refundable unless the return is due to our error.
• Refunds will be issued to the original