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🛡️ 1-Year U.S. Warranty Included at No Cost
Trusted by Spa Owners & Beauty Professionals
Get instant access to our Laser & IPL Hair Removal Prep Sheet, a professional grade client handout designed for estheticians, spa owners, and beauty technicians offering non-invasive treatments.
This one-page pre-treatment sheet includes:
What clients should do 2–4 weeks before and the day before, including sun and shaving guidance
Day-of-treatment checklist
What to avoid before a session
When to call ahead and reschedule
Fill-in fields for client, appointment, arrival time, provider, phone, and location
Print-ready, letter-size PDF
Pairs with our free Laser & IPL Hair Removal Aftercare Sheet.
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Lifetime Support
Every product bought directly from CavitationMachines.com includes Lifetime Support: real help with setup, operation and troubleshooting for as long as you own it. There's no expiration date and no extra cost.
What's Included
- Technical help and troubleshooting
- Setup assistance and product guidance
- Product updates as they become available
- Free training resources: manuals and videos
- Help by phone, email, text, chat or Zoom
- A team with 15+ years of experience
Technical Assistance
Our support team answers technical questions and helps resolve issues, from setup and settings to troubleshooting and product features.
Product Updates
You'll get access to product updates and improvements as they become available, so your equipment stays current.
Customer Service That Lasts
Our commitment doesn't end at checkout. If you have a question or need help, our team is a message or call away for the life of your product.
Why It Matters
- Long-term value: keep your equipment running well and get more return on your investment.
- No expiration date: unlike limited support plans, lifetime support lasts as long as you own the product.
- Grow your skills: beginner-friendly guidance plus advanced help for experienced professionals.
- Peace of mind: you're never on your own after the sale.
Comprehensive Training
Every machine also includes free training. New to the technology? We'll walk you through the basics. Already experienced? We'll help you fine-tune your technique and get better results.
- Video tutorials: step-by-step demonstrations on our videos page and YouTube channel.
- Written manuals: clear setup and operating instructions.
- One-on-one help: by email or Zoom, depending on trainer availability.
How to Get Support
Contact our support team by email at info@cavitationmachines.com, by phone or through our website chat. Include your order number or name and we'll help you right away. Watch your inbox for product updates and important announcements.
Note: Training support is provided by email or Zoom, depending on trainer availability. Phone support for training is limited because we need to see the product to give complete guidance.
Frequently Asked Questions
Does lifetime support expire?
No. Lifetime support has no expiration date and covers products bought directly from CavitationMachines.com for as long as you own them.
Is lifetime support the same as the warranty?
No. Lifetime support covers help, guidance and troubleshooting. Parts and repairs for manufacturer defects are covered by our 1-year limited warranty on main units.
How do I contact support?
Email info@cavitationmachines.com with your order number or name. Training sessions are done by email or Zoom so our team can see your equipment.
Warranty Policy
At a glance: main units have a 1-year limited warranty from the delivery date. To make a claim, email info@cavitationmachines.com with your order number, serial number and photos or video of the issue.
Cavitation Machines, LLC is committed to providing high-quality aesthetic equipment and responsive support. All devices are covered by a limited warranty, as outlined below.
Warranty Coverage
Unless otherwise stated on the product page or invoice, the following coverage applies from the delivery date:
- Main unit (Machine) - 1 year limited warranty
- All treatment handles/handpieces, including but not limited to Vacuum, Cavitation, Radio Frequency (RF), EMS, Ultrasonic, and any other treatment attachments supplied with the machine.
- Power supplies, circuit boards, and screens - 6 month limited warranty (unless otherwise specified)
- Consumables and accessories (filters, gels, cords, hoses, fuses, etc.) - not covered
Damage due to misuse, neglect, unauthorized repair, improper care, or commercial overuse is not covered.
Definition of Limited Warranty
A limited warranty covers manufacturer defects in materials or workmanship during the stated time period, under normal use. It does not cover cosmetic wear, accidental damage, or misuse. Warranty coverage is limited to repair or replacement of the defective component and does not entitle the customer to a refund or product upgrade.
How to Make a Warranty Claim
Email info@cavitationmachines.com with your order number, serial number (if applicable), a description of the issue, and photo/video evidence.
Our team will review the claim within 1-2 business days and may request additional details.
If approved, we will coordinate with the manufacturer to provide a replacement part or initiate repair. In some cases, return of the defective component may be required.
Customer Responsibilities
- Retain proof of purchase
- Follow all setup and usage instructions
- Use only approved accessories and conductive products
- Avoid unauthorized modifications or disassembly
- Properly package returns when requested
Return shipping costs are typically the customer's responsibility unless otherwise stated.
Legal Disclaimers
Cavitation Machines, LLC does not manufacture the products sold. We coordinate warranty service in good faith during the valid warranty period. We expressly disclaim all implied warranties beyond the terms listed here, to the extent permitted by law.
Nothing in this policy limits your rights under applicable consumer protection laws, including but not limited to:
- California Consumers Legal Remedies Act (CLRA)
- Similar protections in your state or jurisdiction
Frequently Asked Questions
How long is the warranty on your machines?
Main units have a 1-year limited warranty from the delivery date, unless the product page or invoice states otherwise. Power supplies, circuit boards and screens have a 6-month limited warranty unless otherwise specified.
What does the warranty not cover?
Consumables and accessories (filters, gels, cords, hoses, fuses and similar items), cosmetic wear, accidental damage, misuse, neglect, unauthorized repairs and commercial overuse.
How do I make a warranty claim?
Email info@cavitationmachines.com with your order number, serial number (if applicable), a description of the issue and photo or video evidence. We review claims within 1–2 business days.