Lifetime Support

Every product bought directly from CavitationMachines.com includes Lifetime Support: real help with setup, operation and troubleshooting for as long as you own it. There's no expiration date and no extra cost.

What's Included

• Technical help and troubleshooting
• Setup assistance and product guidance
• Product updates as they become available
• Free training resources: manuals and videos
• Help by phone, email, text, chat or Zoom
• A team with 15+ years of experience

Technical Assistance

Our support team answers technical questions and helps resolve issues, from setup and settings to troubleshooting and product features.

Product Updates

You'll get access to product updates and improvements as they become available, so your equipment stays current.

Customer Service That Lasts

Our commitment doesn't end at checkout. If you have a question or need help, our team is a message or call away for the life of your product.

Why It Matters

• Long-term value: keep your equipment running well and get more return on your investment.
• No expiration date: unlike limited support plans, lifetime support lasts as long as you own the product.
• Grow your skills: beginner-friendly guidance plus advanced help for experienced professionals.
• Peace of mind: you're never on your own after the sale.

Comprehensive Training

Every machine also includes free training. New to the technology? We'll walk you through the basics. Already experienced? We'll help you fine-tune your technique and get better results.

• Video tutorials: step-by-step demonstrations on our videos page and YouTube channel.
• Written manuals: clear setup and operating instructions.
• One-on-one help: by email or Zoom, depending on trainer availability.

How to Get Support

Contact our support team by email at info@cavitationmachines.com, by phone or through our website chat. Include your order number or name and we'll help you right away. Watch your inbox for product updates and important announcements.

Frequently Asked Questions

Warranty Policy

Cavitation Machines, LLC is committed to providing high-quality aesthetic equipment and responsive support. All devices are covered by a limited warranty, as outlined below.

Warranty Coverage

Unless otherwise stated on the product page or invoice, the following coverage applies from the delivery date:

• Main unit (Machine) - 1 year limited warranty
• All treatment handles/handpieces, including but not limited to Vacuum, Cavitation, Radio Frequency (RF), EMS, Ultrasonic, and any other treatment attachments supplied with the machine.
• Power supplies, circuit boards, and screens - 6 month limited warranty (unless otherwise specified)
• Consumables and accessories (filters, gels, cords, hoses, fuses, etc.) - not covered

Damage due to misuse, neglect, unauthorized repair, improper care, or commercial overuse is not covered.

Definition of Limited Warranty

A limited warranty covers manufacturer defects in materials or workmanship during the stated time period, under normal use. It does not cover cosmetic wear, accidental damage, or misuse. Warranty coverage is limited to repair or replacement of the defective component and does not entitle the customer to a refund or product upgrade.

How to Make a Warranty Claim

Email info@cavitationmachines.com with your order number, serial number (if applicable), a description of the issue, and photo/video evidence.

Our team will review the claim within 1-2 business days and may request additional details.

If approved, we will coordinate with the manufacturer to provide a replacement part or initiate repair. In some cases, return of the defective component may be required.

Customer Responsibilities

• Retain proof of purchase
• Follow all setup and usage instructions
• Use only approved accessories and conductive products
• Avoid unauthorized modifications or disassembly
• Properly package returns when requested

Return shipping costs are typically the customer's responsibility unless otherwise stated.

Legal Disclaimers

Cavitation Machines, LLC does not manufacture the products sold. We coordinate warranty service in good faith during the valid warranty period. We expressly disclaim all implied warranties beyond the terms listed here, to the extent permitted by law.

Nothing in this policy limits your rights under applicable consumer protection laws, including but not limited to:

• California Consumers Legal Remedies Act (CLRA)
• Similar protections in your state or jurisdiction

Frequently Asked Questions